DESLA is your one-stop solution provider, offering power tailgate and pedal products. We guide you through the entire process, from the initial steps to installation and integration with your original vehicle.
Step 1: Conduct a comprehensive competitive analysis, share industry insights, and guide users based on the needs of popular, best-selling models as well as new vehicle models.Collaborate with our local partners to visit key stakeholders, gaining a deep understanding of their specific requirements (brand, model, year, and quantity).
Step 2: The pre-sales technical team prepares professional proposals, providing end users with expert demonstrations, catalogs, and solution manuals.
Step 3: Confirm the Technical Requirements and commercial terms for the purchase order/project.
Step 4: Sign the contract, arrange manufacturing, and schedule shipment.
Step 5: Complete installation and provide on-site training.
Step 6: Investigate user needs during regular customer visits, upgrade products and systems, and enhance market influence.
Step 7: Establish Quality Documentation:
Real-time tracking of customer complaints and appropriate solutions, review of customer feedback, and retention of key responses to gradually improve customer satisfaction.
The documented outcomes are reviewed weekly by our team to highlight major challenges and achievements. Information gathered from complaints and solutions, along with satisfaction data, is compiled into a product quality file to track the monthly repair rate for each product. This helps us maintain our upheld standards while also developing new and improved processes.
To assist in our continuous improvement in products and services, we conduct six customer satisfaction analyses monthly based on customer feedback. We are not limited to manufacturing power tailgates and pedals; we are also committed to collecting useful data on other tailgate release products to enhance the intelligent functionality of our offerings.
